Panel on Innovation in Consumer Services

The panelists were Amit Dayal from Yahoo, Kiran Anandampillai from OnMobile, Rajesh Sawhney from Reliance Entertainment, Kiran Konduri from AskLaila. The panel was moderated by Harish Gandhi, Canaan Partners.

The theme of yesterday’s discussion was: How entrepreneurs can take advantage of consumer market dynamics and lead to innovative services. Harish opened with the boom in consumer market we are expecting. Incomes are expected to triple in about 15-20 years. This means that there will be a lot of disposable income and a lot of spending by consumer of interesting services. The demographics according to him are even better – we are such a young nation that needs even more innovation in services.

Amit started with saying how are emerging markets are important for Yahoo – India, LatAm and SE Asia. He said “It is really exciting to be in the consumer space. The Indian market is just starting up. There are a number of large problems that are still yet to be solved unlike US where things are getting more and more saturated. There is a opportunity to look at interesting stuff like enabling communication and processes.

Kiran (Anandampillai) spoke about the market of half a billion people that Indian market is. The internet has been the channel for delivery of most services in western markets but now with Mobiles in place, there is a potential of such services in Inda. Kiran (Konduri) spoke about this experience in AskLaila (Four Interactive) and others. What excites him, he said, is that the half a billion devices (mobiles) are looking for right kind of innovation.

Rajesh Sawhney explained the journey of Reliance Entertainment from Adlabs to present day of “BIG” platform. He outlined how Reliance has the largest online games chain that Reliance is running in addition of Bigflix and Bigadda. He then spoke about the large opportunity that Reliance is seeing in Indian demograhics moving forward.

Answering some questions from audience, Amit Dayal also said there is a potential to use Google and Facebook’s eyeballs by using OpenSocial or Facebook Apps. There is no need of building a distribution network.

-Posted by Arpit

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